Privacy notice

Last updated 8 October 2026

This notice covers the Hello Neo website. It explains what we collect when you contact us and what we do with it. It does not cover the Hello Neo product itself; data handling for any store we connect is agreed in writing before a pilot starts.

What we collect

When you send the contact form, we receive the details you enter: your name, email address, the role you are reaching out as, your message and, if you give them, your store website, platform, order volume or company. Your IP address is used briefly to protect the form from spam and abuse; we do not store it with your message.

The website does not use analytics, advertising or tracking cookies.

Why we use it

We use these details only to reply to you and to arrange and prepare for a conversation you asked for. We do not add you to a mailing list and we do not sell or share your details with anyone for marketing.

Where it is kept

Messages are saved to a Google Sheet in the founding team’s Google Workspace account, and the team gets an email alert for each one. Our website host (Vercel) and Google process this data on our behalf.

How long we keep it

We keep contact messages for as long as the conversation is active and for up to 24 months afterwards, then delete them. You can ask us to delete them sooner at any time.

Your choices

You can ask to see, correct or delete the details you sent us by emailing go@helloneo.io. We will respond within 30 days.

Contact

Questions about this notice: go@helloneo.io.